IT Helpdesk Technician Certification

You’re 14 weeks from the six-figure information technology career you deserve. Enroll today to learn career-ready skills in computer systems, hardware architecture, networking, cryptography and more

The 50,000 Foot View

Kickstart your career in 14 weeks

Our online IT Helpdesk Technician Certification Program prepares students to define today’s rapidly-evolving information technology landscape. Hands-on labs and portfolio-ready projects prepare you — and your resume — for the rewarding IT position you deserve.

Learn from skilled network and IT professionals, already employed by the world’s leading tech organizations. You’ll rapidly d evelop a skillset rich in immediately deployable IT strategies, with the full support of a Career Services department that helps you optimize your resume,survey the job landscape and prepare for interviews. Whether you’re looking to join the IT job forefront or deepen your earning power as a s easoned IT professional, we’re ready to add your informed voice to a waiting career in system architecture, networking or cybersecurity.


Who is this program for?

Our online IT Helpdesk Technician Certification was designed for aspiring IT professionals looking to build better careers through information technology education. If you have a high school degree and basic computer skills — coding not included — you’re fully eligible to apply.

You’ll need basic computer experience skills, Microsoft® Windows® familiarity and internet computing comprehension.

You don’t need a college degree to apply to any Pace bootcamp or certification program. In fact, many students apply to our 14-week online IT Helpdesk Technician Certification Program in lieu of a traditional, four-year college education. Our program is perfect for recent graduates, current IT or tech specialists, project managers and anyone interested in learning and leveraging an on-demand data assessment toolkit.

Let's Get Started

What can you do (and make)

Network Security Administrator

Manage and update an organization’s computer network, monitoring activity against internal and external threats.

Approximately $96,500 per year

Penetration Tester

Simulate cyber attacks across an organization’s infrastructure, to evaluate an organization’s infrastructure and patch vulnerabilities.

Approximately $119,500 per year

Cybersecurity Specialis

Build and implement cybersecurity protocols across hardware and software programs that keep an organization’s networks safe from cybercriminal activity.

Approximately $107,800 per year

Let's Get Started

Boost Your Earnings & Advance Your Career

Reference career roles and associated information, for updated figures on potential career earnings for IT Helpdesk Technician certification recipients in your location.

be obtained with their skillsets



What You Will Learn

Embrace a future in information technology and network security, through hands-on courses as flexible as you are. 600+ on-demand modules taught by legendary instructors allow you to learn at your own pace.

We pair live learning sessions with one-on-one mentor calls, to reinforce practice with theory from some of the world’s leading IT advisors.

Course objectives

Computer/Systems Fundamentals — Strengthen your understanding of fundamental computer system strategies, including management in hardware architecture, operating systems, program troubleshooting and more.

Networking — — Learn network management processes that improve skills in WAN, virtualization techniques, TCP/IP, scanning and more.

Cybersecurity Adopt basic skills in network security, security threat analysis, cryptography and security auditing across hardware and software systems.

CompTIA Prep — Devise data visualization models that contribute to data storytelling efforts and create user-friendly data consumption opportunities.

Vulnerability Assessment — Identify, apply and analyze protective cyber strategies to network infrastructures, to interpret risk levels and patch issues.

The Nitty Gritty

Today’s information technology curriculum should do more than introduce learners to popular IT concepts. Each module should better prepare bright students for brighter futures in tech, through modules that overdeliver on their promise to educate and inform.

Our IT Helpdesk Technician Certification teaches the IT skills that today’s employers need. Elevate your career outlook in 14 weeks, behind personalized learning that connects every student with the tools they’ll need for long-term tech success. Live sessions with industry experts further reinforce your knowledge in network, cyber and computer strategies and underlying theory.



Upfront Payment Discount
Let's Get Started

Our Instructors

Our global network of professional IT instructors — both educators and mentors — make accelerated education possible.

Our instructors are continually assessed for industry experience and a strong capacity for education. Each mentor maintains active IT credentials, to enhance the learning experience of every IT Helpdesk Technician Certification student.

Learn More
Albert Lyngzeidetson
Jeff Lund
Hector Martinez
Michael Garrett
Zsolt Nagy
Khurram Pirzada

What sets us apart?

The mentors we trust and products we offer exist for one reason — to help you identify, pursue and achieve the career of your choice. Our student-first approach to education combines hands-on learning and rigorous career support, to help elevate your career on your time.

Real-world relevancy

We've curated a collection of programs aligned with today's job market, to prepare students like you for a waiting variety of six-figure cyber careers.

Mentors ready to help

Earn support from real people, every step of the way. Instructors, mentors and Career Services staff centralize efforts around the career you’ll shortly deserve.

Learn at your pace

Life — and learning — doesn’t fit into perfectly planned timelines. We offer online certificates and bootcamps that give you the flexibility to learn on your schedule.

IT Helpdesk Technician Certification FAQs

The Pace IT Helpdesk Technician Certification familiarizes students with a variety of information technology strategies. Students learn foundational IT concepts like computer systems, hardware architecture, cryptography and cybersecurity.

This course offers helpful information for beginners looking to take steps toward a fulfilling career in information technology. Our curriculums also accommodate current IT employees looking to deepen their computer-based skillsets. This IT Helpdesk Technician Certification is ideal for recent graduates, data engineers, project managers and anyone interested in learning and leveraging an on-demand data assessment toolkit.

Our online IT Helpdesk Technician Certification lasts 14 weeks, and teaches learners foundational skills that elevate developing IT skillsets.

Pace is committed to making certificates affordable for every student, regardless of your financial background. We offer a variety of scholarships for qualifying students, up to 30% of total tuition costs.

Our IT Helpdesk Technician Certification program costs $X. We offer a variety of payment options, so that you never have to choose between your wallet and your career. Pay before your program begins, pay monthly or defer payments entirely until you achieve the career you deserve.

Each Pace certification is completed entirely online.

Our programs are designed for both working professionals and students. Pursue both academic and professional success while completing one or more programs on your timeline.

Our IT courses provide all students with the skills to fulfill a wide array of information technology careers. Our Career Services department can help you pursue these opportunities at any time following your program.